Salesforce Field Service Lightning

Manage your field services better

Salesforce Field Service Lightning (FSL) is a field service management solution that helps businesses to manage and optimize their field service operations. It provides businesses with the tools and features they need to plan and dispatch field service technicians, manage their inventory and assets, and monitor and analyze field service performance.

Benefits

Empower your team to do more with less

Implement planning and route optimization

Offer mobile access to your field employees via the Field Service Mobile App

Perform complete asset management

Never skip a task with the Appointment Assistant

Features

Planning and Dispatching

It enables businesses to plan and dispatch their field service technicians, assign jobs to technicians that match their skills, and manage technician programs and their usability.

Inventory and Asset Management

Salesforce Field Service Lightning helps with inventory and asset management, part and equipment monitoring, and preventive maintenance planning.

Mobile Access

It enables field service technicians to access Salesforce Field Service Lightning via their mobile devices to stay connected and productive while on the move.

Work Order Management

It allows businesses to manage and monitor work orders, assign work orders to technicians, and manage work order statuses.

Performance Tracking and Analysis

It allows for the tracking and analysis of field service performance, including technician productivity, job completion durations, and customer satisfaction.

Integration with Other Salesforce Products

Salesforce Field Service Lightning integrates with other Salesforce products, such as Salesforce Sales Cloud and Salesforce Service Cloud, to provide a full view of the customer journey.

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