Salesforce Service Cloud

Manage your customer services better

Salesforce Service Cloud is a customer relations platform that helps companies to manage and improve their customer services operations. It provides businesses the tools and features they need to manage customer interactions, monitor customer cases, and increase customer satisfaction.

Benefits

Boost customer satisfaction

Achieve shorter turnaround

Reduce your customer services costs

Combine and manage the customer requests from all channels on a single platform

Implement e-mail, Web Chat, Digital Channels, and CTI integrations easily

Features

Case Management

It enables service teams to manage and monitor customer cases, including case details, communication history, and case status.

Knowledge Library

It enables the storage and sharing of informational articles and other information to help service teams respond to customer questions quickly and accurately.

Live Agent

The Live Agent feature helps companies to offer live chat support to their customers and resolve their issues quickly and efficiently.

Multichannel Support

It enables companies to manage customer interactions via multiple channels, such as phone calls, e-mails, and social media.

Mobile Access

It enables service teams to access Salesforce Service Cloud via their mobile devices and stay connected while on the move, boosting their productivity.

Customizable Reports and Dashboards

It enables service teams to generate and customize reports and dashboards to monitor the key performance indicators (KPIs) and metrics that are critical in service processes.

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