Salesforce Experience Cloud

Achieve better collaboration and information exchange

Salesforce Experience Cloud (formerly known as the Community Cloud) is a solution that enables businesses to create and manage online communities where they can connect, collaborate, and exchange information with their dealers or customers. These communities can be used for various purposes, such as customer support, product feedback, or user-created content.

Benefits

Integrate data from any source

Create personalized experiences

Perform compatible designs for any device

Boost in-situ interaction

Monitor and optimize your website

Secure your customer and partner data

Features

Customizable Community Templates

It enables businesses to jumpstart a community by choosing among the many customizable community templates, such as customer support, product feedback, and user-created content.

Customizable Interface

It allows businesses to customize the branding of their communities to align with the look and feel of their company.

User Management

It allows for managing community users, identity authentication, and granting access and authority on different levels.

Content Management

It helps businesses to create and manage community content, such as discussion groups, articles, and information bank entries.

Auditing

It allows for auditing the community content and blocking spam and inappropriate content.

Analytics

Salesforce Experience Cloud offers analytics and metrics that enable the monitoring of community engagement, user activity, and content performance.

Mobile Access

It enables community members to access the community via their mobile devices and stay engaged and productive while on the move.

Integration with Other Salesforce Products

Salesforce Experience Cloud integrates with other Salesforce products, such as Salesforce Sales Cloud, Salesforce Service Cloud, and Salesforce Marketing Cloud, to provide a full view of the customer journey.

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